Privacy & Refund Policy

By using our Service, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used to provide and improve the Service. We do not share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined here.

We collect personal information when you interact with our Site, including when you:

• Create an account
• Purchase or subscribe to digital learning materials
• Subscribe to newsletters or marketing communications
• Contact us for support or inquiries

Types of Information We Collect

We collect the following personal information to help us provide our services and track your payments in case of failed transactions:

• Name
• Email address
• Phone number
• Mailing address
• Billing information
• Any other information you choose to provide

Your information is used solely to process transactions, provide customer support, and improve our service. We do not sell or share your personal data with third parties. such as

• Process transactions and provide services
• Offer customer support
• Send updates, promotions, and notifications
• Improve our Site and comply with legal obligations

We implement appropriate technical measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights as a Customer

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• The right to access, correct, or delete your personal information
• The right to restrict or object to the processing of your personal information
• The right to withdraw your consent to the processing of your personal information, where applicable

To exercise any of these rights or if you have any questions or concerns about this Privacy Policy, please contact us using the contact information provided below.

Eligibility for Refunds

Refunds are issued in the following cases:

• Overcharges due to system errors
• Duplicate payments
• Service unavailability due to technical issues

Non-Refundable Cases

• Digital products accessed successfully
• Subscription-based services once the billing period starts
• Change of mind after purchase

Refund Processing Time

Refunds take 5–10 business days as per Nigerian fintech regulations.

Flutterwave & Paystack plays a crucial role in securing payment transactions and enabling smooth, hassle-free access to our digital resources on our App. Refund timelines are also subject to Paysatck's and Flutterwave's processing time.

Method of Refund

Refunds are issued to the original payment method used for the transaction.

Refund requests are evaluated on a case-by-case basis. Contact us at support@pqmaster.com with your order details.